Return & Refund Policy
We want you to receive authentic products in good condition. Please review our return and refund guidelines below.
Eligible returns
Damaged, incorrect, or expired products reported within 24 hours of delivery may be eligible for return or replacement.
Please keep the original packaging, invoice, and batch details when requesting a return.
Non-returnable items
Opened medicines, temperature-sensitive products, and personal care items that have been used generally cannot be returned for hygiene and safety reasons.
Prescription medicines may have additional restrictions based on regulatory requirements.
How to request a return
Contact our support team with your order number, product details, and photos of the issue.
Once approved, our team or delivery agent will guide you through pickup or replacement.
Refunds
Approved refunds for Cash on Delivery orders may be processed through a suitable refund method arranged by our support team.
Online payment refunds, where applicable, are returned to the original payment source within a reasonable processing time.
Delivery fees may be non-refundable unless the return is due to our error.